# AWS Connect Health

Canonical: https://www.flobotics.io/aws-connect-health

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[Home](https://www.flobotics.io/)/Lab/AWS Connect Health

FLOBOTICSLABTechnology briefing
AWS contact center · AI voice agents

# Patient calls, answered – 24/7.

A HIPAA-eligible contact center on Amazon Connect, wired into your EHR and payer rails. Eligibility, intake, reminders, payer hold-times – handled by an AI voice agent that doesn’t go on PTO.

[Book a 30-minute call →](https://www.flobotics.io/book)[Learn more](#learn-more)

Built onAWS Connect

- Integrates with my system? Yes, Epic, Meditech & more.

- Setup time? Weeks, not months.

- Secure? 100% HIPAA-compliant.

What do we automate?

## Every Call. Every Message.

VoiceIVR

### Patient intake & eligibility on the phone.

The Connect IVR captures member ID and DOB, fires a real-time 270/271 eligibility check against the payer, and reads back coverage, copay, and remaining deductible to the patient. When something’s off – coverage lapsed, wrong plan, prior auth needed – the call warm-transfers to a human with the full context already on screen.
[Learn more →](https://www.flobotics.io/agents/eligibility-check-automation)

Voice + SMSFront office

### Appointment scheduling & no-show recovery.

The agent books, reschedules, and cancels by voice or chat — writing straight to your EHR slot. Reminders go out at the right cadence on the right channel for the right patient cohort.
[Learn more →](https://www.flobotics.io/rcm-automation)

Outbound voiceRCM

### Payer status calls, without the hold time.

The agent dials the payer IVR, navigates the menu, waits on hold, and reads back the prior-auth or claim status the moment a human is needed.
[Learn more →](https://www.flobotics.io/rcm-automation)

Voice + chatClinical

### Clinical triage that routes to the right human.

Symptom intake on voice or chat, urgency scored against your protocol, warm transfer to the right nurse-line queue with the conversation summary already in front of them.
[Learn more →](https://www.flobotics.io/rcm-automation)

Results

## Agentic AI automation is a natural step in RCM evolution.

And we have several proofs of this.

[
Client caseDenials Management

$50K+saved in one month, with 90% less manual rework for the RCM team.

### $50K+ Saved in 1 Month | AI Agent For Denials Management

Read the case study →
](https://www.flobotics.io/case-studies/50k-saved-in-1-month-ai-agent-for-denials-management) [
Client caseClaims Management

70%faster claim turnaround for out-of-network reimbursement.

### 70% Faster Claim Turnaround Time (CTT)

Read the case study →
](https://www.flobotics.io/case-studies/70-faster-claim-turnaround-time-ctt-claim-management-automation) [
Claims Management

98%reduction in manual claim prep. Up to 250 hours per week of manual RCM work removed.

### 98% Reduction in Manual Claim Prep

Read the case study →
](https://www.flobotics.io/case-studies/98-reduction-in-manual-claim-prep-claims-management-automation)

[All case studies](https://www.flobotics.io/case-studies)

AI agents

## Wait, there is more?

Yes! We also specialize in RCM process automation.

[AI agent

### Denials Management Automation

Hunts and classifies denials early to stop them from aging out.

→](https://www.flobotics.io/agents/denials-management-automation)[AI agent

### Claims Management Automation

Tracks claims and flags denials before they cost you.

→](https://www.flobotics.io/agents/claims-management-automation)[AI agent

### Prior Authorization Automation

Automate your PA process. No API required.

→](https://www.flobotics.io/agents/prior-authorization-automation)

Talk to us

## Show us the process your team is tired of doing manually.

Let Karl, our CTO, or Bart, our Head of AI, take a look. It’s 30 minutes with someone who designs the automations, not a sales script.

[Book a 30-minute call →](https://www.flobotics.io/book)[Send a message](https://www.flobotics.io/contact#contact-form)

30-minute callKarl or BartOur CTO, or our Head of AI

Walk us through the process your team does by hand. We’ll tell you whether it’s worth automating and how we’d approach it.

Karl & Bart